9kbd Privacy Policy — How Your Information Is Kept Secure

9kbd (https://9kbd.onl) is an international-standard online gaming platform serving players in Bangladesh and across the world. We believe in full transparency in how we handle your information. This Privacy Policy ("Policy") describes how 9kbd collects, stores, uses, and protects your personal data.

By using our website or app, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using our services. We are committed to protecting your personal information with the utmost care.

9kbd collects different types of information for different purposes. The table below provides a full breakdown:

We never collect unnecessary data. Every piece of information we collect has a specific and legitimate purpose.

9kbd may collect your information through several channels. Each method is described in detail below:

• Provided Directly: Information you provide directly when registering an account, completing KYC verification, or contacting support.
• Automated Collection: Through cookies, log files, and tracking pixels while you use our platform.
• Payment Providers: Transaction data from Mobile Banking, Nagad, Rocket, or USDT gateway during deposits or withdrawals.
• Third-Party Verification: From authorized KYC service providers for identity verification.
• Public Sources: From public databases or government records for fraud prevention purposes.

9kbd uses the data it collects solely for the legitimate purposes listed below. We never sell your information or use it for unauthorized purposes:

• For account creation, verification, and management.
• To process deposits, withdrawals, and bonuses.
• To provide customer support and technical assistance.
• To prevent fraud, money laundering, and other illegal activities.
• To deliver a personalized gaming experience tailored to your preferences.
• To ensure platform security and prevent unauthorized access.
• To meet legal obligations and satisfy regulatory requirements.
• To inform you of relevant promotional offers and bonuses, subject to your consent.

9kbd may analyze your gaming patterns to promote responsible gaming. If any unusual activity is detected, our support team may reach out to you.

9kbd does not sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Providers: The necessary information is sent to Mobile Banking, Nagad, Rocket, or USDT gateway to complete transactions.
• KYC Services: To authorized third-party verification agencies for identity verification.
• Game Software Providers: Game providers operate on independent systems but are required to comply with our privacy standards.
• Law Enforcement Agencies: Based on a court order or government directive.
• Anti-Fraud System: To report suspicious activity to the fraud prevention database.

9kbd uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: To maintain login sessions and support core platform functionality.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To understand which pages are used most frequently (privacy-friendly).
• Security Cookies: For account security and fraud detection.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the platform.

9kbd retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active account data: until the account is closed.
• Financial transaction records: retained for a minimum of 5 years after account closure (in accordance with anti-money laundering regulations).
• KYC documents: retained for a minimum of 5 years after verification.
• Logs & security data: up to 2 years.
• Marketing preferences: until you submit an opt-out request.

As a 9kbd user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data beyond what is legally required to be retained.
• Right to Restrict Processing: Request to temporarily restrict the processing of your data in certain circumstances.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to opt out of marketing communications.

9kbd is required to respond within 30 business days of receiving a request. Additional information may be requested to verify your identity.

9kbd has implemented industry-leading technical and organizational security measures to protect your data. Our security standards are on par with the best in the industry:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party cybersecurity experts.
• Restricted Staff Access: Only authorized personnel may access specific data.
• Data Backup: Regular backups to secure, encrypted servers.

9kbd's services are intended for adults aged 18 and above only. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected, it will be deleted immediately and the account will be closed.

If parents believe their child is using 9kbd, please contact our support team immediately.

9kbd may update or revise this Privacy Policy from time to time. Users will be notified of significant changes via email or through the platform in advance. Continued use of the service after any changes constitutes acceptance of the updated Policy.

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Support Hours: 24 hours a day, 7 days a week.

Our data protection team will process your request within 30 business days. Urgent security matters are typically addressed within 24 hours.